Organization Background

Engineering Services & Infrastructure (ESI) provides the core technology
foundation enabling caregivers, physicians, patients, and technology partners to
deliver on Providence’s mission. ESI supports Cloud Services, Network
Connectivity, Data Centers, Collaboration Platforms, and End User Computing
(EUC), driving large‑scale cloud adoption, infrastructure modernization, and
digital experience transformation.

Role Summary

The Principal Service Engineer / Senior Architect – Digital Experience &
Observability is a senior individual contributor responsible for defining,
governing, and advancing the enterprise digital experience and observability
architecture across endpoints, EUC platforms, and supporting infrastructure.

This role owns the technical strategy, platform architecture, and operating
model for experience‑led operations, combining DEX, endpoint observability,
automation, and AI‑assisted remediation capabilities.

Core Responsibilities:

Enterprise Architecture & Strategy

* Own the enterprise Digital Experience (DEX) and Endpoint Observability




architecture within ESI
* Define the long‑term technical strategy for experience‑led operations across
EUC and endpoint services
* Establish platform standards, architectural patterns, and governance models
adopted across teams
* Serve as the final technical authority for complex, cross‑domain engineering
decisions

DEX & Observability Platforms

* Lead enterprise‑scale design and operation of Nexthink (Collectors, Engines,
Portal, NQL, workflows)
* Architect integrated observability solutions across:
* Nexthink (DEX)
* ControlUp (VDI / EUC monitoring and remediation)
* Citrix monitoring and analytics
* Endpoint and infrastructure observability platforms (e.g., synthetic
monitoring, telemetry services)
* Drive correlation of endpoint, VDI, application, and user‑experience signals
into a unified experience view
* Define and maintain experience indicators, SLIs, KPIs, and service health
models

📌 Principal Service Engineer (Hyderabad)
🏢 providence
📍 Hyderabad