About Wahed:

The global financial system wasn't built for everyone. For millions of people,
its reliance on interest (riba) creates a barrier to managing money and building
wealth without compromising their values.

At Wahed, we're changing that. We are a global fintech company on a mission to
build a new financial system—one that is ethical, accessible, and entirely
interest-free. From our offices across the globe, our team is building products
that were once deemed impossible, from pioneering Shariah-compliant equity ETFs,
creating riba-free alternatives to high yield savings accounts, to creating
no-leverage real estate investments for truly interest-free income producing
assets. If you're driven to solve complex problems and believe finance should
empower, not exclude, join us in building a more equitable financial future.

Job Brief:

Lead day-to-day delivery for an assigned KYC team, ensuring efficient workload
management, robust quality and control adherence, timely case completion,
effective people leadership, and successful implementation of approved
operational changes.



The role owns team-level outcomes and escalates material
cross-team capacity, risk, readiness, or prioritization decisions.

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Job Description:
• Operations & capacity: Plan and allocate work by volume, risk, complexity,
aging, SLA, analyst capability and jurisdiction accreditation; monitor queues,
rebalance capacity, and prevent bottlenecks or breaches.

• Quality & controls: Own team quality performance; analyze QC trends and root
causes; drive calibration,
coaching, corrective actions and closure of audit, compliance and control
findings.

• Backlog & performance: Maintain queue health and execute backlog-reduction
plans without weakening
KYC/AML controls. Track quality, productivity, AHT (where relevant), TAT,
SLA, aging, escalations and capacity.

• People leadership: Set objectives, conduct 1:1s and performance reviews, coach
Analysts and Senior Analysts, address underperformance,

📌 Team Leader KYC (Mumbai)
🏢 Wahed
📍 Mumbai