CAREER CATEGORY

Human Resources

JOB DESCRIPTION

HR Talent Lifecycle Delivery Services connects employees, people managers, and
local HR teams to Amgen’s global HR programs, tools, and processes. As part of
this team, the Senior Associate is responsible for delivering HR service center
support for the countries supported by the team, with a primary focus on Amgen
global (Europe and Latin America).

In addition to HR Connect responsibilities, the Senior Associate will lead
and/or coordinate regional and global HR Connect projects, serve as a senior
representative by guiding HR Connect team members, and provide expert support to
employees, managers, and local HR teams on complex inquiries. The role also
provides business subject matter expertise to the HR service center and HR
Centers of Excellence in relation to ServiceNow and Workday.

Accountabilities:

* Participate in, lead, and/or coordinate system and process improvement
projects, audits, and related initiatives.
* Ensure Tier 1 and 2 HR inquiries and transactions are managed via service now




ticketing platform in accordance with global processes and service level
agreements, while serving as a point of contact for complex HR Connect
inquiries using workday .
* Act as a liaison across HR Connect teams to promote global alignment of
activities, transactions, and audit practices.
* Serve as the designated subject matter expert for assigned areas, tools,
programs, and systems, and maintain European HR knowledge base.
* support HR Connect team members and managers by sharing best practices,
solutions, and recommended approaches.
* Provide business subject matter expertise to the HR service center and HR
Centers of Excellence for ServiceNow and Workday-related matters.
* Support specialists in partnering with the HR Technology team on system
improvements and translating business requirements into technical
specifications.

Responsibilities:

* Represent, coordinate, and/or lead HR Staff Services projects and proces

📌 Sr Associate Human Resources (Hyderabad)
🏢 AMGEN
📍 Hyderabad