E-commerce Order Management Executive

Company: Godrej & Boyce Manufacturing Company Limited

Location: Vikhroli, Mumbai

Experience: 2–5 Years

Qualification: Graduate in any discipline

Work Mode: Work from Office

Working Days: 6 Days

Job DescriptionWe are looking for an E-commerce Order Management Executive to manage the complete order lifecycle across online sales channels and coordinate with internal teams, warehouse teams, logistics partners and marketplace partners.
Key ResponsibilitiesManage and process daily orders received through E-commerce platforms, website and marketplaces such as Amazon and Flipkart.
Ensure timely order booking, processing, dispatch and delivery as per defined SLAs.
Track orders from booking to final delivery and maintain POD for delivered orders.
Coordinate with warehouse, commercial, logistics and customer support teams for smooth order fulfillment.
Monitor inventory availability and coordinate for stock-related issues.
Identify and resolve order discrepancies, pricing issues,



address issues and stock mismatches.
Track shipments and proactively follow up on delayed deliveries.
Manage returns, cancellations, exchanges and reverse logistics.
Prepare daily/weekly MIS reports related to order volumes, delivery, fulfillment and SLA performance.
Monitor order accuracy, on-time delivery and return rates.
Identify operational issues and take corrective action to improve efficiency.
Maintain proper records and ensure adherence to company SOPs and marketplace policies.

Required SkillsE-commerce Operations | Order Management | Order Processing | Marketplace Operations | Inventory Management | Logistics Coordination | MS Excel | MIS Reporting | Order Tracking

Preferred: Candidates with experience in E-commerce Operations, Order Management, Marketplace Operations, Order Processing, Fulfillment or Logistics Operations will be preferred.

📌 E Commerce Order Management Executive Mumbai
🏢 Godrej
📍 Mumbai