About the Role

We are looking for a Field Collection Executive to manage customer payment follow-ups and ensure timely collection of outstanding dues. The ideal candidate should be comfortable with field visits, customer interaction and achieving collection targets.
Key Responsibilities
Visit customers at their registered/residential/business locations for payment follow-up.
Follow up with customers regarding pending membership payments, dues and outstanding amounts.
Explain payment details and available payment options clearly to customers.
Collect outstanding payments through approved company processes.
Maintain daily records of field visits, customer interactions and collections.
Achieve assigned daily, weekly and monthly collection targets.
Handle customer queries professionally and resolve basic payment-related concerns.
Coordinate with the internal collections and customer service teams.
Submit regular collection and field visit reports to the reporting manager.
Maintain professional behaviour and positive customer relationships during field visits.
Ensure all collection activities are conducted as per company policies and guidelines.




Candidate Requirements
12th Pass or Graduate in any discipline.
1–3 years of experience in field collection, recovery, field sales, banking, NBFC, telecom or customer service preferred.
Freshers with positive communication and willingness to work in the field can also apply.
Positive communication and interpersonal skills.
Comfortable travelling within the assigned area.
Basic knowledge of smartphones and mobile applications.
Target-oriented and self-motivated.
Valuable negotiation and customer-handling skills.
Must have a two-wheeler and valid driving licence.

Key Skills

Field Collection | Customer Handling | Payment Follow-up | Negotiation | Communication Skills | Target Achievement | Field Sales | Recovery | Reporting | Time Management
What We Offer
Fixed Monthly Salary
Attractive Performance-Based Incentives
Career Growth Opportunities
On-the-Job Training
Opportunity to work with a leading hospitality brand
Professional and supportive work environment

📌 Field Collection Executive Mumbai
🏢 Ava Infotech Private
📍 Mumbai