Job Description
As a Customer Service - Team Leader, you will be responsible for consistently meeting and exceeding individual goals while driving the team towards department goals. You will demonstrate a proven capacity to resolve customer issues quickly along with coaching and training others to resolve customer issues.
nWith strong de-escalation skills and a customer-centered mindset, you will maintain a high level of
nprofessionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty.
nPrimary Duties and Responsibilities:
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Provide team with support and be available to answer questionsn
Monitoring and driving phone queues, inboxes, and portals to decrease ABN (Abandonment) rates, lowering wait and response times.n
Handle customer escalations through completion.n
Prepare monthly reports.n
Manage team schedule.n
Deliver recent hire and continuous training courses.n
Perform additional duties as assigned.n

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nSkills Required:
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Robust organizational skillsn




Excellent written and verbal communication skillsn
Ability to communicate effectively with internal and external customersn
Proven ability to multi-task and manage timelines and deadlinesn
Pay close attention to detail, accuracy, and completenessn
Ability to retain large amounts of informationn
Demonstrate strong problem-solving skills, and customer service skillsn
Proficient computer skills including using Microsoft Office Suite, particularly Excel, Outlook, Word, and Power Pointn
Ability to learn specialized software programs and navigate company databasesn
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situationsn
Ability to use sound judgement to make positive decisions based on information gathered and analyzedn

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nEducation and Experience:
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📌 Urgent Hiring For Team Leader Pune
🏢 Advait Techserve
📍 Pune