We are looking for a Chief Technology Officer to own retail, omnichannel, and digital commerce technology — building the platforms and customer experience that will carry the brand through 4x store growth.
Position: Chief Technology Officer
Experience: 15+ years
Location: Mumbai
THE ROLE
This is a builder's mandate, not a maintainer's role.
You will spend the first 6–8 months hands-on — doing the groundwork yourself before scaling a team — as you help transition a founder-led culture into a professionally managed one, while preserving the trust and values built over eight decades.
KEY RESPONSIBILITIES
Define and own the retail and digital commerce technology roadmap to support scaling from 12 to 51 stores
Select and implement POS and store-management systems that scale across a rapidly growing network
Build or upgrade the e-commerce platform and mobile app for a seamless omnichannel journey
Implement CRM and loyalty systems suited to a high-trust, high-value jewellery brand
Build commerce data infrastructure and analytics to support merchandising and expansion decisions
Partner with the Head of IT on integration with core ERP, infrastructure, and cybersecurity
Build and lead the retail/commerce technology team from the ground up
Champion technology adoption and digital transformation across a founder-led organisation
WHAT WE'RE LOOKING FOR
12+ years of progressive technology leadership experience, with 3–5+ years in a CTO/VP Technology (Retail/Commerce) role
Proven experience building retail or e-commerce technology platforms from scratch
Experience in retail, e-commerce, luxury, or multi-location consumer businesses; jewellery sector exposure a plus
Track record supporting rapid, multi-location scale-up (store network expansion)
Hands-on, execution-first mindset with the patience to operate in a founder-led setting
Graduate degree required; Master's/MBA preferred
WHY JOIN
Rare chance to build a commerce technology cha