Job Summary

The OU EMEA Sales Support Representative provides operational and administrative support to the Oracle University (OU) sales teams in EMEA. This role ensures smooth execution of training sales processes, assists with customer inquiries, and helps drive revenue by enabling sales representatives to focus on closing opportunities.

Key Responsibilities

• Support OU EMEA sales team with quote creation, order processing, and contract administration

• Assist in managing customer inquiries related to training courses, certifications, and learning subscriptions

• Maintain accurate records in CRM systems (e.g., Oracle Sales Cloud) and ensure data integrity

• Coordinate with internal teams (finance, delivery, operations) to ensure timely order fulfillment

• Prepare sales reports, dashboards, and pipeline updates

• Help track renewals, follow-ups, and customer engagement activities

• Support marketing campaigns and lead follow-up for training programs

• Ensure compliance with Oracle policies, pricing structures, and approval processes

Required Skills & Qualifications





• Bachelor's degree or equivalent experience

• Experience in sales support, customer service, or administrative roles

• Strong organizational and multitasking skills

• Attention to detail and ability to manage data accurately

• Positive communication skills (written and verbal) in English

• Proficiency in CRM tools (e.g., Oracle Sales Cloud) and Microsoft Office (Excel, PowerPoint)

• Ability to work in a fast-paced, team-oriented workplace

Preferred Qualifications

• Experience in education/training services or SaaS setting

• Familiarity with Oracle University offerings or enterprise learning solutions

• Basic understanding of sales processes and pipeline management

Key Competencies

• Customer-focused mindset

• Problem-solving and proactive attitude

• Strong collaboration skills

• Time management and prioritization

• Adaptability and willingness to learn

Typical KPIs / Succ

📌 Oracle Crm Bengaluru
🏢 Trigent Software
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