L4 – CSPM (Collection Strategy)

Designation

EXEC MGR

Department

CSPM

Level

L4

Employment Type

Full-time

Location

Pune

Reporting Manager Title

ASSISTANT MANAGER

Language

Marathi, Hindi & ENGLISH

Travel

Yes

Academic Qualification

Any Graduate/ PG/MBA

Work Experience

Minimum 2 years

Domain Knowledge (Preferable)

NBFC/ BFSI/ Banking

Key Responsibilities

Process related
- Allocation of cases.
- Managing HO WO pool in joint co-ordination with Central agencies & field teams.
- Representation of cases.
- Driving other central initiatives (wallet payment, Special Projects)
- Coordinator for field team w.r.t. technical issues faced in FinnOne.
- Setting allocation rules in co-ordination with IT team.
- Ensure proper resolution is provided for ICRM queries raised related to Collection issues.

Performance related
- Maintain the ratio of clearance through representation as per given targets.
- Adhere the TAT for completion of special projects.
- Ensure system rules are set well in time and execution is in line with logics set.




- Cases opened on Paynimo ID; maximum cases should be resolved without flowing them to field team.
- Ensure HO WO cases are allocated to central agencies as per secure pool.

Compliance related
- CRM queries needs to be closed as per the TAT assigned.
- Maintain the TAT of hold cases eligible for representation.
- Timely release of higher bucket cases hold on Paynimo ID

Key Skills Required

Technical Skills:
- Time discipline
- Working with others
- Relationship management
- Result orientation
- Multitasking

Key Performance Indicators
- Maximum cases are resolved through representation.
- Maximum cases are resolved on Paynimo id.
- Follow the timelines of central hold cases.
- Ensure proper logic is set in systems w.r.t. Allocation of cases.

Additional Role Details

Work-Schedule

5 Days/week

Hiring Local/Pan-India Candidates

(On company policy)

Additional Comment (if any)

-

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