Provide 1st/2nd line technical support & incident management, monitoring for circuits and

hardware. Report and track carrier issues, hardware RMA's etc.

 Manage operational network maintenance activities and implement changes

 Provide monitoring & fault management and remediation of alerts. Tuning & optimization of

monitoring systems

 Respond within standard published MTTA and MTTR

 Assist with root cause analysis of incidents

 Assist with periodic network reviews and analysis

 Assist in Alert noise reduction by introducing Automation

 Help with establishment of operational procedures & support documentation

 Review, track and update network operations policies, standards and documentation

 Assist with development of the network management platform adoption, configuration and tuning

 Complete Daily network checks and operational handover duties

 Participate in shift rotation coverage





 Deploy AI‑driven triage or anomaly‑detection capabilities to reduce investigation time by X% (AI

requirement per Objective Setting guidance

 Use AI to generate first‑draft runbooks, RCA summaries, or dashboards, reducing drafting cycles

 Deliver ≥2 AI‑enabled automation uses cases (e.g., predictive alerting, intelligent routing)

 Demonstrate intentional, compliant AI usage

 3+ years' experience in IT infrastructure operations/support role

 Knowledge of network routing and switching technologies and routing protocols

 Experience with various Cisco equipment (routers, switches)

 Experience with Checkpoint, Cisco firewalls, load balancers and WAN accelerators is desirable

 Experience in scripting and programming skills (Python, Ansible, Terraform) is desirable



 Formal technical certification such as CCNA/CCNP

📌 Noc Engineer Bengaluru
🏢 Trigent Software
📍 Bengaluru