Role Title: Software Asset Management Analyst / SAM Operations Analyst

Role Summary

The Server Software Asset Management Level 2 role is responsible for daytoday

operational support of the Server Software Asset Management function,

ensuring accurate license inventory, compliance monitoring, and operational

reporting. The role focuses on execution, validation, and coordination, while

escalating complex licensing interpretations and optimization scenarios to Level 3.

Key Responsibilities

Operational SAM Support

 Operate and monitor the Software Asset Management platform (e.g.,

Flexera or equivalent), ensuring discovery imports, inventory feeds, and

entitlement data loads complete successfully.

 Perform daily and weekly operational checks on license consumption,

reconciliation jobs, and data refresh schedules.

 Validate discovered software inventory across onprem and cloud

settings against expected sources.

Compliance & Remediation Support

 Identify unauthorized, overallocated, or noncompliant software

installations based on predefined rules and reports.





 Raise, track, and coordinate remediation tickets with Server, Cloud, and

Deskside support teams.

 Support compliance activities during internal reviews and vendor audit

preparation by gathering standard evidence and reports.

Reporting & Documentation

 Generate routine compliance, usage, and exposure reports for

stakeholders.

 Maintain operational documentation, runbooks, and knowledge articles related

to SAM processes.

 Update asset and license records in ITSM/CMDB systems as required.

Process Adherence

 Follow defined ITSM, change management, and security policies when

performing SAM activities.

 Escalate data quality issues, tooling gaps, or licensing anomalies to Level 3.

Skills & Experience

 3–5 years of experience in Software Asset Management, IT Asset

Management, or License Compliance operations.

 Handson experience with SAM tools (Flexera preferred) and famil

📌 Software Asset Management Pune
🏢 Trigent Software
📍 Pune