Technology Operations Analyst – IT Help Desk / International Technical Support

Location: Hyderabad

Experience: 6 Months+ / 1+ Year

Immediate Joiners Preferred

Employment: Contract-to-Hire | Artech Payroll

Shift: Rotational Shifts, including Night Shifts

Cab Facility Available

About the Role

We are looking for IT Technical Support / Help Desk specialists with experience in International Voice Technical Support. The role involves providing technical assistance to end users, troubleshooting hardware, software, network and access-related issues, and resolving incidents through a ticketing system.

Mandatory Requirement

International Voice Technical Support experience is MANDATORY.

Candidates should have experience handling international technical support calls and must have excellent English communication skills.

Key Skills
International Technical Voice Support
IT Help Desk / Service Desk / Desktop Support
Windows troubleshooting
Active Directory
ServiceNow / IT ticketing tools
Hardware & software troubleshooting
Basic network troubleshooting




VPN, DNS, DHCP
Remote Desktop / Remote Support
Outlook troubleshooting
BitLocker basics
Windows Event Logs
Printer and peripheral troubleshooting
Basic ITIL / ITSM knowledge
Excellent verbal and written English communication

What You Will Do
Handle inbound international technical support calls
Troubleshoot user issues related to hardware, software and networking
Diagnose and resolve Windows and application-related issues
Support Active Directory-related user issues such as account/password problems
Troubleshoot Outlook and connectivity issues
Handle VPN, DNS and DHCP-related basic troubleshooting
Provide remote technical assistance to end users
Log, update and track incidents/requests in ServiceNow
Follow troubleshooting procedures and SLA requirements
Escalate issues to appropriate L2/L3 teams when required
Maintain proper ticket documentation and provide regular up

📌 Information Technology Technical Support Bengaluru
🏢 Artech
📍 Bengaluru