JOB DESCRIPTION

Safety & Quality Product Delivery Manager

Exposure to Aviation Safety & Quality | Valuable Communication

Employment Type: Full time

Location: Bangalore

Role Summary

The QMSMART Safety & Quality Specialist is the operational and functional expert for the organization's QMSMART Safety & Quality Management System (branded internally as SQMS/ESMS). This role owns day-to-day use, configuration integrity, and continuous improvement of the QMSMART platform across its core modules — Occurrence Reporting, Investigation Management, Document Control, Risk Assessment, and Audit Management — while acting as the key business-side resource during implementation phases (CRP, UAT, Data Migration, Training, Go-Live, Hypercare) and ongoing operations.

This is a safety-critical, regulated role (ICAO/IOSA/CAA) where accuracy, sign-off discipline, and data integrity within QMSMART directly support the organization's Safety Management System (SMS) and Quality Management System (QMS).

Key Responsibilities

QMSMART Platform Ownership




Serve as the subject matter expert on QMSMART configuration, workflows, and module functionality (Occurrence Reporting, Investigation Management, Document Control, Risk Assessment, Audit Management).
Maintain the role/user mapping and permissions matrix, ensuring access aligns with job function (Safety Reporter, Safety Investigator, Quality Officer, Auditor, System Admin).
Monitor system usage and data quality;
flag and resolve configuration issues or defects (using P1–P4 priority classification: P1 blocks go-live/24h fix, P2 major/fix before UAT exit, P3 workaround exists, P4 minor/post go-live).

Be a Specialist and Act as a Service Manager
Process and triage occurrence reports;
ensure timely routing for investigation per SLA.
Support investigators with structured workflow tools, document control, and risk assessment scoring within the platform.
Maintain audit schedules, findings, and corrective/preventive action (CAPA) trackin

📌 Product Project Manager Tumakuru
🏢 QMSmart Technologies
📍 Tumakuru