At Flix, we offer a agile work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.

About the Role

As a Support Engineer at Flix, you'll be the first point of contact for IT infrastructure requests, helping employees across the globe stay productive through reliable service desk and on-site support. You'll be part of a globally distributed IT Infrastructure Support Team that owns and manages critical services — including the employee device lifecycle (Microsoft Intune/Autopilot), our Atlassian cloud workplace, and technical event support.

What you'll do
Resolve employee IT requests efficiently via our ticketing system, providing a smooth and friendly support experience
Manage the device lifecycle end-to-end — hardware procurement, provisioning, setup, asset tracking, and troubleshooting
Support collaboration tools including Office 365, Microsoft Teams, Outlook, and OneDrive
Help employees get the most out of Atlassian tools such as Jira, Confluence, and JSM




Create and maintain knowledge-base articles and IT documentation to support self-service and team efficiency
Build hands-on experience with device management platforms and IT infrastructure tooling
Collaborate with colleagues across global offices, contributing to team ceremonies and cross-functional projects

What you bring
A degree, certification, or vocational training in an IT-related field (e.g. Information Technology, Computer Science, or Information Systems)
2–4 years of experience in IT support, service desk, or technical customer support
Solid working knowledge of Office 365 and standard workplace collaboration tools
Comfort communicating clearly and patiently with non-technical users
Curiosity and a genuine eagerness to learn current technologies and workflows
Hands-on experience with Microsoft cloud technologies (Intune, Entra ID, Autopilot)
Experience administering Atlass

📌 Support Engineer Bengaluru
🏢 Flix
📍 Bengaluru