Job Description

We are looking for a highly skilled and hands-on Salesforce AI Engineer

/ Agent Orchestration Specialist who can design, develop, and scale

intelligent agent-based solutions. The ideal candidate should have

solid expertise in Agent Orchestrator, Agent Flows, Salesforce

platform (Apex & Flows), and a solid understanding of

platform-agnostic AI capabilities to drive end-to-end automation and

customer experience transformation.

Key Responsibilities

Design and implement AI-driven agent workflows using Agent Orchestrator and

Agent Flows

Build scalable solutions on the Salesforce platform, leveraging Apex,

Flows, and integrations

Translate business requirements into intelligent automation use cases across

channels (email, chat, messaging)

Integrate platform-agnostic AI capabilities ( automation frameworks) into

Salesforce ecosystems

Collaborate with product owners, architects, and cross-functional teams to

deliver end-to-end AI solutions

Define and implement best practices for orchestration, automation, and AI

governance

DriveUAT readiness,



testing strategies, and production stability for

AI-enabled features

Troubleshoot and optimize performance, reliability, and scalability of AI agents

Required Skills & Qualifications

Salesforce & Development

Robust experience in Salesforce platform (Service Cloud / Data CLoud)

Proficiency in Apex, Lightning Flows, Process Automation

Experience with API integrations and external system connectivity

AI & Agent Capabilities

Hands-on experience with Agent Orchestrator and Agent Flows

Robust understanding of AI-driven automation and conversational systems

Familiarity with LLMs, prompt design, and AI orchestration frameworks

Platform-Agnostic AI Expertise

Experience working with AI tools/frameworks beyond Salesforce (e.g., Microsoft,

Azure AI, LangChain, etc.)

Ability to design agnostic, extensible AI architectures that are not

platform-locked

OtherSkills

Solid problem-solving and solu

📌 Salesforce Bengaluru
🏢 Trigent Software
📍 Bengaluru