Requirements: -

Excellent communication (Spoken & Written). Typing speed of 50 WPM or above.

Valuable Customer Service Skills - High patience and pacifying skill to handle difficult customers.

Excellent Customer Service Skills + ability to deal handle and resolve escalated customer issues

Experience in troubleshooting software on Windows and /or Mac operating systems

Experience working in a team environment, managing a diverse workload
Training skills

Must be a Graduate (full time) - Cultural awareness - conversational English

Proficient knowledge of Windows, MAC OS, and general desktop support issues & configurations

Proficiency in troubleshooting & using diagnostic tools & utilities Ex: Msconfig, Task manager, Event Viewer, fundamentals of networking technologies, basic internet connectivity and browser troubleshooting for wireless and wired connection.

General cultural awareness, particularly for agents who are supporting customers in a region other than the one they're located in (e.g. ability to detect & understand different regional accents,



general knowledge of what the capital of the country is, the main cities or regions etc. to avoid having to make spelling requests to customers)

Uses qualified concepts; applies company policies and procedures to resolve a variety of issues.

Ability to derive business intelligence from customer dashboards and product utilization metrics to enable targeted electronic client communications to cultivate future prospects to expand clients' use of solutions.

General knowledge of Adobe DME products

Advanced knowledge of at least 1 product is a plus.

Key Responsibilities: -

Deliver first time resolution by handling customer requests and resolving customer's technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel.

The Job will include handling Technical support issues for Digital Imaging Products (Premier Pro, After effects, Character Ani

📌 Technical Support Consultant – Video Noida
🏢 Trigent Software
📍 Noida