Job DescriptionJob Title: CS & Operations – CPA / CPI
NLocation: Mumbai
NQualification: Graduate / Postgraduate (Any Specialisation)
NExperience: 3+ years
NJob Overview
nWe are seeking a detail-oriented and proactive CS & Operations Executive with solid experience in CPA/CPI campaign management, client servicing, and operational coordination. The ideal candidate will ensure smooth campaign delivery, high-quality execution, and excellent client experience in the performance marketing ecosystem.
NRoles & Responsibilities:
NCampaign Execution & Management
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Manage end-to-endcampaign fulfilment including ad trafficking, QA/testing, and campaign scheduling. N
Launch and monitor campaigns as per Release Orders (RO) and ensure all delivery parameters are adhered to. N
Optimize CPA/CPI campaigns proactively to meet performance KPIs and drive successful outcomes. N
Track daily pacing, conversions, lead quality, and overall campaign health. N

nClient Servicing &Coordination;
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Serve as the primary point of contact for campaign-related queries, performance updates, and troubleshooting. N
Provide prompt and qualified support to clients, agencies, and internal teams. N
Resolve delivery discrepancies, tracking issues, and technical challenges by coordinating with clients, publishers, and internal tech/support teams. N
Work closely with the Sales & Agency teams to ensure campaign expectations and deliverables are aligned. N

nReporting & Analysis:
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Generate detailedweekly/monthly/quarterly performance reports with insights and optimization recommendations. N
Analyze campaign data to identify growth opportunities and operational efficiencies. N
Maintain accurate documentation of campaign progress, delivery status, and billing details. N

nOperational Excellence:
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Ensure proper validation of numbers for billing and coordinate with finance for smooth invoicing. N
Maintain robust relationships with

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