Role Overview

The Web Application Firewall (WAF) BAU Support Engineer is responsible for business-as-usual

(BAU) operations, monitoring,

incident support, policy administration, and continuous optimization of Akamai WAF services,

including Kona Site Defender

(KSD) / App & API Protector (AAP) (as applicable). The role ensures secure, secure, and

compliant protection of web and API

applications by managing rule tuning, onboarding, change execution, alert triage, reporting, and

stakeholder coordination

with Application, DevOps, SOC, and Network teams.

Key Responsibilities
BAU Operations & Platform Administration
Perform daily health checks and monitoring of Akamai WAF configurations, alerts, and security

events.
Manage user access, roles, and operational workflows in Akamai Control Center (as per

governance).
Handle BAU service requests (policy updates, exceptions, onboarding/offboarding, rule

changes) within defined SLAs.
Maintain SOPs/runbooks, operational checklists, and knowledge articles for repeatable BAU

execution.




Akamai WAF Policy Management (KSD / AAP)
Administer and support WAF security configurations: protections, rule sets, attack groups, and

threat intelligence controls.
Tune policies to reduce false positives while preserving coverage for OWASP Top 10 and

common web attacks.
Manage allowlists/denylists, IP reputation actions, custom rules, and match targets (URLs,

headers, cookies, parameters).
Support API protection use-cases (JSON/XML, endpoints, methods) including rule tuning and

exception governance.
Validate changes in staging/testing and promote to production through controlled change

processes.
Incident Triage & Security Operations Support
Triage WAF alerts and incidents; analyze request logs, SIEM alerts, and Akamai security events

for suspicious activity.
Work with SOC/IR teams to support investigations by providing evidence (request samples,

rule hits, attack timelines).
Support immediate

📌 Web Application Firewall Bengaluru
🏢 Trigent Software
📍 Bengaluru