COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is
a place that prioritizes being a force for positive, a place to expand learning,
explore new perspectives and reimagine new possibilities, every day. We look for
people who want to bring their best — bold thinkers with big hearts who
challenge one another and grow together. Because becoming the undisputed leader
in food means surrounding ourselves with people who are hungry for what’s next.

OVERVIEW

Join the General Mills India Center in Mumbai as a Senior Executive – Customer
Service Representative and help ensure the smooth and timely fulfillment of
customer orders across international markets. You will work closely with demand
planning, supply centers, plants, distributors, customers, and logistics
partners to maintain accurate order, inventory, and shipment visibility. This
role is ideal for someone who enjoys solving operational challenges, working
with data, and building strong relationships across the supply chain. This role
requires working from 11AM to 8PM shift.





KEY ACCOUNTABILITIES

* Manage the end-to-end order fulfillment process, including order receipt,
validation, processing, and adherence to system entry and month-end
deadlines.
* Coordinate with customers, distributors, demand planning, supply centers,
plants, shipping lines, and freight forwarders to confirm production,
loading, shipment, and delivery schedules.
* Maintain accurate order, inventory, shipment, and customer visibility
records, including actual orders, open purchase orders, confirmed shipping
dates, in-transit updates, and reported stock.
* Ensure the timely and accurate completion of invoices, logistics documents,
transportation accruals, cost updates, and audit-related records.
* Monitor service-level commitments, proactively resolve shipment and
supply-related queries, and promptly escalate risks, deviations, and
operational ambiguities.
* Support claims management, product traceabilit

📌 Customer Service Representative (Mumbai)
🏢 通用磨坊股份有限公司
📍 Mumbai