Duties: Qualification & Experience
Must have a Bachelor's degree in Computer Science or a related field (or equivalent degree and experience).
2+ years of experience providing customer-facing technical support (web-based products or e-commerce preferred).
Candidates with lesser experience will be considered for appropriate roles.

Core Requirements

To be successful in this role, the candidate should have:
Experience installing, implementing, or maintaining one or more of the following:
LDAP / Active Directory
SSO (e.g., SAML, SiteMinder)
Email infrastructure
Web services (SOAP, REST – consuming or providing)
Data extraction technologies (e.g., JDBC, ODBC)
Network infrastructure
Experience with any bi-directional, automated integration between two systems.
Working knowledge of components in a web application stack.
Experience writing or debugging object-oriented code (Java preferred; other relevant technologies are acceptable).
Experience in one or more scripting languages: JavaScript, Python, Perl, Unix Shell, or Windows Shell.




Experience with relational databases (e.g., MySQL, Oracle).
Experience administering Linux/Unix or Microsoft Server settings.
Excellent verbal and written communication skills.
Ability to work effectively in a team workplace.
Robust commitment to quality and customer service.
Ability to understand and communicate complex technical systems.
Proven ability to maintain professionalism while handling complex customer and internal issues.
Understanding of ITSM, ITIL, or CMDB concepts.

Preferred Skills
Previous experience working with the ServiceNow platform (especially Authentication, Email, Web Services, Import/Export configurations).
Experience with cloud platforms such as Microsoft Azure, AWS, Google Cloud Platform, or Okta.
Familiarity with Eclipse IDE.
Experience troubleshooting and optimizing web application performance.
Background in software development or software consulting.
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📌 Technical Support Engineer Integration Hyderabad Wfo
🏢 Trigent Software
📍 Hyderabad