We're Hiring | Tech Team Lead - Database (Google/GCP)
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Join our team and lead service operations for Google Cloud database support environments.
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Location: Chennai
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Experience: 6to 8 Years
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Employment Type: Full-Time
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What You'll Do
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Monitor case flow, quality, queue performance, and SLA/SLO compliance
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Drive operational excellence and process adherence
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Lead coaching, onboarding, and training initiatives
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Manage escalations and stakeholder communications
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Analyze operational metrics and provide actionable insights
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What We're Looking For
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- Understanding of Database Technologies
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- Solid Service Operations and Metrics knowledge
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- Experience with Case Management Systems & Dashboards
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- Reporting and Analytical Skills
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- Excellent Communication and Stakeholder Management
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Good to Have: Google Cloud certifications and Cloud/Managed Services experience.
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If you're passionate about operational leadership and cloud support excellence, we'd love to hear from you