Support Lead
- Hyderabad, Telangana

Job Summary:
To execute continuous improvement activities, work on root cause analysis, and provide technical assistance to resolve customer issues.
- working in L2 role on 24x7 multi-setting platform and platform support engagements involving hands-on handling of incidents and changes.
- performing root cause analysis and resolution activities and also performing configuration changes.
- Should have experience in monitoring and operation support.
- Must have experience in configuring and doing minor fixes on the environment.

Key Responsibilities:
- 1. To troubleshoot and resolve critical and complex tickets.
- 2. To create the root cause analysis for critical issues/faults (hands on working).
- 3. To implement any necessary preventive measures to reduce future defects.
- 4. To provide technical assistance to the team members in resolving customer issues.
- 5. To execute continuous improvement activities and to improve the teamâs performance.

📌 Support Lead (Hyderabad)
🏢 HCLTech
📍 Hyderabad