Overview
The Customer Value Creation (CVC) organization is a foundational part of Microsoft Security's mission to make the world a safer place through realizing the power of Agentic Security Solutions. We anticipate and solve customer support needs by amplifying the voice of the customer within engineering and delivering scalable, high-impact solutions. Every engagement is designed to build trust, resilience, and long-term success, guided by a deep commitment to diversity, inclusion, and innovation. We are seeking an experienced Senior Customer Experience Manager, based in India, to lead a team of Customer Lead Engineers within the Security domain. This is an opportunity to join the growing team of our Mission Critical Services for Security program and to bring your experience to bear in rapidly maturing operations and growing the program. The role follows a player-coach leadership model: you will spend meaningful time engaging directly with customers on complex, high-stakes issues while managing, coaching,
and developing a team of highly skilled engineers supporting mission-critical Microsoft Security deployments. The ideal candidate has led complex and highly visible customer engagements in a deeply technical role, has matured operations, and has built solid teams. They have managed high-stakes situations, demonstrated situational leadership, developed solid negotiation skills, and can communicate complex technical information clearly in both verbal and written form. They make data-driven decisions, are comfortable with ambiguity, and acquire current skills quickly.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.