Job Description
Maintain complete knowledge of the following (to include but not limited to):
All hotel features / services, hours of operation
Hotel function space, entertainment options, menus and floral decoration options
Hotel safety guidelines and evacuation plan
Scheduled daily group activities
Answer incoming phone calls in a pleasant manner using Hotel’s telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
Coordinate all group arrangements
Work with group contacts to facilitate program planning and requirements
Communicate group needs and specifications to all relevant departments
Maintain a record of all clients and their profile.
Organize regular visits in accordance to a predetermined plan.
Prepare a monthly schedule to record all sales and other related activities for the preceding month.
Closely observe matters pertaining to competition (sites, prices, services offered on a regular basis).
Determine and recommend prospective customers by analyzing historical and other statistical information, and prepare customer call analysis reports.
Handle additional responsibilities as & when delegated by the Management.

📌 Sales Coordinator Khopoli
🏢 AccorHotel
📍 Khopoli