Role: Customer Service Support Associate — provides support to caregivers on timekeeping exceptions, missed punches, attendance discrepancies, and payroll-related inquiries, ensuring timely issue resolution and a solid customer experience. Reports to the Team Lead, BPS – Community Care.

Key Responsibilities:
Respond to caregiver inquiries on missed punches, timecard corrections, and attendance exceptions
Investigate and resolve clock-in/clock-out discrepancies using designated systems
Coordinate with caregivers, supervisors, branch teams, schedulers, and payroll partners to resolve discrepancies
Ensure missed punch cases are resolved within SLA timelines
Maintain accurate case documentation within the ATS
Support payroll processing by ensuring accurate time submission before cutoffs
Educate caregivers on timekeeping and attendance procedures
Identify recurring trends and recommend process improvements

Must-Have Skills/Technologies:
Microsoft Office Suite (Excel, Outlook, Teams, Word)




Timekeeping/attendance tracking systems
ATS (case documentation and tracking)

Positive-to-Have Skills/Technologies:
CRM systems
Ticketing platforms
Workforce management systems
Payroll applications

Must-Have Soft Skills:
Fluent English (written and verbal)
Strong customer service and problem-solving skills
Excellent communication and interpersonal skills
Attention to detail and data accuracy
Ability to manage multiple priorities in a rapid-paced environment
Ability to maintain confidentiality with sensitive employee information

Good-to-Have Soft Skills:
Cultural awareness with diverse populations
Self-motivation and independent judgment
Adaptability to changing priorities
Planning and time management
Teamwork and accountability

Pay: ₹300,000.00 - ₹625,000.00 per month

Benefits:
Paid time off

Work Location: In person

📌 Customer Service Executive Hinjawadi
🏢 Infinity Bridge
📍 Hinjawadi