Job Description: International Inbound Customer Support Executive*

Company: Tech Mahindra

Location: Hyderabad, Telangana

Experience: 1+ Years in International Inbound Customer Support

Employment Type: Full-Time

About the Role

Tech Mahindra is hiring for International Inbound Customer Support for one of our global clients. You’ll be the first point of contact for customers across US regions, handling queries, concerns, and providing resolution with empathy and professionalism.

Key Responsibilities
Handle inbound calls, emails, and chats from international customers regarding products, services, billing, and technical queries
Provide accurate information and resolve customer issues within TAT while maintaining CSAT and quality scores
Document all interactions in CRM and follow SOPs/processes
Identify customer needs and upsell/cross-sell when applicable
Escalate complex issues to the next level with proper notes
Meet individual and team KPIs: AHT, CSAT, Quality, Adherence

Requirements




Minimum 1 year experience in International Inbound Voice/Non-Voice Customer Support
Excellent spoken and written English communication with neutral accent
Basic computer knowledge and typing speed
Ability to work in rotational shifts including nights, weekends, and holidays
Graduate / 12th Pass + Diploma with solid communication skills
Customer-first attitude, patience, and problem-solving mindset

Shift & Work Details
Working Days: 5 Days Working, 2 Days Weekoff
Shift: Rotational shifts - Morning, Afternoon, Night as per business requirement
Location: In office at Hyderabad, Telangana
Weekoff: Rotational, based on business roster

If you have 1+ years of experience handling international inbound customers and are comfortable with rotational shifts, we’d love to have you on board.

HR Recruiter: Shaik Kareem.

Pay: ₹300,000.00 - ₹400,000.00 per year

Perks:
Provident Fund

Work Location: In person

📌 Costumer Support Hyderabad (India)
🏢 Campus Marg
📍 India