Key Responsibilities:
Make outbound calls to potential and existing customers.
Handle inbound customer inquiries professionally and courteously.
Explain company products, services, and offers to customers.
Generate leads and schedule appointments for the sales team.
Follow up with customers regarding inquiries, feedback, and pending requirements.
Maintain accurate records of calls, customer information, and follow-up activities.
Achieve daily, weekly, and monthly calling and conversion targets.
Address customer concerns and resolve basic queries effectively.
Update customer databases and CRM systems regularly.
Coordinate with internal teams to ensure smooth customer service.
Build and maintain positive relationships with customers.
Prepare call reports and submit them to the supervisor/manager.
Required Skills:
Positive communication and interpersonal skills.
Basic computer knowledge.
Ability to handle customer objections confidently.
Solid listening and convincing skills.
Ability to work under targets and deadlines.
Qualification:
Minimum 12th Pass/Graduate (preferred).
Prior telecalling/customer service experience is an advantage.