provide excellent customer support to JCB customers by coordinating service requirements, handling customer queries and complaints, ensuring timely follow-up, and maintaining robust customer relationships.

Key Responsibilities
Customer Handling
Attend customer calls, enquiries, complaints, and service-related requests professionally.
Understand customer concerns and coordinate with the Service and Technical teams for resolution.
Maintain a positive and qualified relationship with JCB customers.
Service Coordination
Coordinate customer service requests with Service Engineers, Service In-charges, and Workshop teams.
Follow up on breakdown calls, scheduled services, preventive maintenance, and pending repairs.
Ensure customers are regularly updated regarding service status and machine repair progress.
Complaint Management
Record customer complaints accurately in the CRM/HRMS/service system as applicable.
Monitor open complaints and ensure timely closure.
Escalate critical or unresolved customer complaints to the concerned manager.
Customer Follow-up
Conduct regular follow-ups after service/repair to obtain customer feedback.
Contact customers for service reminders, preventive maintenance, campaigns, and other dealership activities.




Identify customer dissatisfaction and take corrective action in coordination with the concerned department.
Documentation & Reporting
Maintain accurate customer records, service call details, complaint status, and follow-up reports.
Prepare daily/weekly customer service reports as required.
Ensure all customer interactions and complaint closures are properly documented.
Customer Satisfaction
Work towards achieving high customer satisfaction and service quality standards.
Collect customer feedback and communicate recurring issues to management.
Support the dealership in improving customer retention and repeat business.

Required Skills
Excellent communication and interpersonal skills.
Good customer-handling and problem-solving ability.
Solid follow-up and coordination skills.
Basic knowledge of MS Office / Excel.
Ability to maintain accurate records and reports.
Ability to work under pressure and handle difficult customers professionally.
Good Malayalam and English communication skills; Hindi/Tamil would be an advantage.
Basic understanding of construction equipment/JCB products and service processes is preferred.

Pay: From ₹13,000.00 per month

Work Location: In person

📌 Customer Relationship Executive Paravur
🏢 Bridgeway JCB
📍 Paravur