Working days: 6 days a week (rotational week-off)

Working hours: Adaptable

Work Location: R S Puram, Coimbatore

Work Mode: Hybrid

Candidate location preference: Coimbatore, TN

Role Expectations

The Executive will be responsible for:
Handling learner/user queries and concerns.
Managing Freshchat and other assigned support channels.
Handling escalations and resolving learner issues.
Coordinating with internal teams such as Sales, Category, Operations and other stakeholders.
Following the defined workflows and processes.
Maintaining proper documentation and updating required reports.
Supporting learners during the assigned shift.
Ensuring proper handover to the next shift wherever required.

Flexibility & Business Requirements

As this is a learner-support role covering extended operating hours, employees are expected to:
Follow the assigned shift schedule.
Adapt to weekly shift rotations.
Follow rotational weekly offs.
Be available during the complete assigned working hours.
Follow WFO/WFH requirements as per the weekly roster.
Support additional operational requirements when communicated by the reporting manager.

Significant Note for Candidates
The User Happiness Executive role requires shift flexibility and rotational working arrangements. Candidates should be comfortable with:




8.5 working hours | 9 AM–10 PM operational coverage | Weekly shift rotation | WFO/WFH rotation | Rotational weekly offs
The shift and weekly-off schedule will be planned by the team based on business and learner-support requirements.

Work Location Rotation
The First Shift will be operated from the office.
The Second Shift will be operated from home.
Employees are expected to have a stable internet connection and a suitable work setting while working from home.
WFO/WFH arrangements may be modified based on business requirements.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:
Cell phone reimbursement
Flexible schedule
Food provided
Health insurance
Paid sick time
Provident Fund
Work from home

Application Question(s):
Current Salary?*
Expected Salary?*
Notice period?*
Are you open to work on Hybrid mode? (3 days WFH, 3 days WFO)*

Education:
Bachelor's (Required)

Experience:
Customer support: 2 years (Required)
Domestic voice process: 1 year (Required)
Student support: 1 year (Required)

Language:
, read and write Tamil (Required)
English (Required)

Location:
Rs Puram, Coimbatore, Tamil Nadu (Required)

Work Location: Hybrid remote in Rs Puram, Coimbatore, Tamil Nadu

📌 Students Relations Coordinator Tamil Edtech Coimbatore R S Puram (India)
🏢 ENTRI SOFTWARE PRIVATE
📍 India