Experience: 2–5 Years | Qualification: Graduate | Industry: Preferred -BFSI / Banking

Job Summary

We are looking for an experienced Trainer to deliver training, coaching and assessments, ensuring employee readiness, process adherence, quality and performance.

Key Responsibilities

Conduct induction, product, process, compliance and soft-skills training.

Train employees on scripts, customer communication and call-handling standards.

Conduct refresher, process-update and knowledge-reinforcement sessions.

Develop training materials, assessments, mock calls and learning activities.

Conduct call reviews, assessments and readiness certifications.

Identify performance gaps and provide structured coaching and feedback.

Conduct employee engagement and knowledge-sharing activities.

Maintain training records and share regular effectiveness reports.

Coordinate with Operations, QA and HR on training and performance requirements.





Ensure employees meet required quality, compliance and production-readiness standards.

Candidate Requirements

Graduate in any discipline; L&D;/Training certification is an advantage.

2–5 years of relevant experience as a Trainer, preferably in BFSI/Customer Service.

Robust communication, presentation, facilitation and coaching skills.

Proficiency in MS PowerPoint, Excel and training tools.

Robust interpersonal and assessment skills.

Key Skills: Process Training | Compliance | Coaching | Soft Skills | Assessment

Pay: ₹28,000.00 - ₹32,000.00 per month

Perks:
Health insurance
Paid sick time
Paid time off
Provident Fund

Experience:
Training & development: 1 year (Required)

Work Location: In person

📌 Training Lead Bangalore Vizag Pune (India)
🏢 EnableIST
📍 India