Telecaller Executive – Job Description

Job Title: Telecaller Executive (Telesales/Telecalling Executive)
Department: Sales / Customer Service
Reports To: Team Leader / Sales Manager

Role Summary

A Telecaller Executive is responsible for making and receiving calls to promote products/services, generate leads, resolve customer queries, and drive sales or customer satisfaction through effective phone communication.

Key Responsibilities
Make outbound calls to potential and existing customers to promote products/services
Handle inbound calls and respond to customer inquiries professionally
Explain product features, pricing, and benefits clearly to customers
Generate and follow up on sales leads
Maintain and update customer databases/CRM with call details and outcomes
Achieve daily/weekly/monthly call and sales targets
Resolve customer complaints or escalate issues to the appropriate department
Follow scripts and company guidelines while maintaining a natural conversational tone
Schedule appointments or follow-up calls as needed
Provide accurate information about company policies, offers, and services
Maintain call quality and adhere to compliance/regulatory standards

Required Skills
Excellent verbal communication skills (in relevant languages)




Good listening and problem-solving skills
Basic computer knowledge (MS Office, CRM software)
Ability to handle rejection and stay motivated
Solid persuasion and negotiation skills
Time management and multitasking ability
Patience and a customer-centric attitude

Qualifications
Minimum 12th pass / Graduate (varies by company)
Prior experience in telecalling, telesales, or customer service preferred (freshers often accepted)
Fluency in [specify languages, e.g., English, Hindi, regional language]

Key Performance Indicators (KPIs)
Number of calls made/received per day
Conversion rate (leads to sales)
Customer satisfaction score
Average call handling time
Target achievement percentage

Work Workplace
Typically office-based (call center) or remote/work-from-home
Fixed shifts, sometimes with rotational weekly offs
Rapid-paced, target-driven environment

Want me to tailor this for a specific industry (e.g., insurance, EdTech, BPO, real estate) or turn it into a formatted Word doc/job posting?

Pay: ₹17,000.00 - ₹22,000.00 per month

Benefits:
Health insurance

Work Location: In person

📌 Tele Sales Executive Noida (India)
🏢 Ovashakti Wellness
📍 India