Position Overview:

The Customer Relationship Executive is responsible for managing client interactions, addressing queries, and ensuring a smooth customer experience. The role includes coordinating with internal teams, maintaining customer satisfaction, and handling basic inside-sales activities.

Responsibilities:

· Build and maintain robust relationships with customers.

· Handle customer queries, concerns, and feedback promptly.

· Follow up with clients to ensure satisfaction with products/services.

· Coordinate with internal teams (sales, operations, support) for smooth customer service.

· Maintain customer records and update information in CRM/software.

· Resolve issues professionally and ensure a positive customer experience.

· Assist in onboarding recent clients and guide them through processes.





· Identify customer needs and share upselling or cross-selling opportunities with the sales team.

· Prepare reports on customer interactions, feedback, and follow-ups.

· Ensure timely communication with clients via calls, emails, and messages.

Requirements:

· Good communication and interpersonal skills.

· Customer-focused attitude and problem-solving skills.

· Basic computer knowledge and familiarity with CRM tools (preferred).

· Ability to work in a team and handle customer escalations calmly.

· Previous experience in customer service or relationship management is a plus.
. Willingness to travel

Job Type: Full time

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:
Paid sick time
Paid time off

Work Location: In person

📌 Customer Relationship Executive Cre Panaji (India)
🏢 SMVV Edutech Adviosry
📍 India