We are looking for a proactive L1 Support Engineer to join our technical support team, focused on supporting AI agent and LLM-based products. The ideal candidate will be the first point of contact for customer issues, ensuring timely resolution while building strong relationships with both customers and internal engineering teams.
Key Responsibilities
Manage and track support tickets, ensuring adherence to SLA-based client engagement standards
Own the end-to-end issue mitigation process — from triage to resolution or escalation
Explore and experiment with the product across various customer scenarios to build hands-on familiarity
Understand and map customer system topologies to accurately debug and troubleshoot failures
Conduct explicit, technically sound conversations with customers to explain issues, root causes, and resolutions
Analyze system logs and traces to identify, isolate, and resolve issues efficiently
Write and use scripts to aid in debugging,
automation of routine checks, and issue diagnosis
Collaborate closely with the engineering team to escalate complex issues and drive faster resolutions
Build and maintain strong cross-functional relationships with engineering and product teams
Required Skills & Domain Knowledge
Working knowledge of AI agents, MCP (Model Context Protocol) servers, and LLM (Large Language Model) fundamentals
Scripting ability (e.g., Python, Bash, or similar) for debugging and automation
Solid analytical skills to read and interpret logs/traces
Excellent verbal and written communication skills for customer-facing interactions
Ability to manage multiple tickets/priorities within SLA timelines
Pay: From ₹350,000.00 per year
Advantages:
Leave encashment
Paid sick time
Paid time off
Work Location: In person
📌 Support Engineer Teynampet
🏢 Bastion Data Solutions
📍 Teynampet
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.