International Voice Process Executive

Job Summary
We are looking for a customer-focused and confident International Voice Process Executive to join our BPO/Customer Service team. The candidate will handle international customer calls, understand customer concerns, provide appropriate solutions, and ensure a positive customer experience.

Key Responsibilities
Handle inbound and/or outbound international customer calls professionally.
Understand customer queries, concerns, and requirements and provide appropriate solutions.
Maintain a high level of customer service and professionalism on every call.
Communicate clearly and confidently with international customers.
Resolve customer issues within the defined process and quality guidelines.
Accurately update customer information and call details in the CRM/system.
Follow company policies, processes, quality standards, and compliance requirements.
Escalate complex issues to the appropriate team when required.
Meet individual and team targets related to quality, productivity, customer satisfaction, and call handling.




Maintain qualified call etiquette and effective communication throughout customer interactions.

Requirements
1–5 years of experience in International Voice Process, BPO, Customer Service, Call Center, or Telecalling.
Excellent spoken English and communication skills.
Comfortable communicating with international customers over the phone.
Positive listening, problem-solving, and customer-handling skills.
Ability to work in a target-driven and quick-paced BPO workplace.
Basic computer knowledge and familiarity with CRM systems.
Willingness to work in rotational shifts / night shifts, depending on business requirements.
Candidates with experience handling US/UK/international customers will be preferred.

Salary: ₹2.5 LPA – ₹5 LPA
Job Type: Full-time
Experience: 1–5 years

Key Skills:
International Voice Process Customer Service BPO International Calling Voice Process Customer Support Spoken English Communication Skills Call Handling CRM Problem Solving

Pay: ₹250,000.00 - ₹500,000.00 per year

Work Location: In person

📌 International Voice Process Mumbai City
🏢 Zebulon Consulting
📍 Mumbai