Job description:

We are seeking a Front Office Specialist to join our team at a prestigious resort. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring smooth front desk operations.

Responsibilities
Greet guests in a friendly and qualified manner
Check guests in and out efficiently
Handle guest inquiries and resolve any issues promptly
Manage reservations and assist with booking arrangements
Operate phone systems and direct calls to the appropriate department
Maintain a clean and organized front desk area
Collaborate with other hotel departments to ensure guest satisfaction

Qualifications
Previous experience in a hotel or resort front desk role is preferred
Strong customer service skills with a focus on guest relations
Knowledge of hospitality industry practices and procedures




Proficiency in using front office software and phone systems
Bilingual skills are a plus
Excellent communication and interpersonal abilities
Diploma or degree in Hospitality Management or related field is advantageous

If you are passionate about providing exceptional guest experiences and have a background in hotel management, we invite you to apply for the Front Office Specialist position at our esteemed resort.

Pay: ₹15,000.00 - ₹20,000.00 per month

Perks:
Adaptable schedule
Food provided
Internet reimbursement
Leave encashment
Paid sick time

Ability to commute/relocate:
Kochi, Kerala (Kochi): Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

📌 Front Office Gsa Kochi
🏢 Fragrant Nature Kochi
📍 Kochi