JOB DETAILS:

Job Title: IOC Analyst

Locations: Hyderabad

Client: MNC Client

Experience Range: 3 to 5 years

Required Skills: SCOM, SolarWinds, Hyper-V, Windows server, Patch Management, Certifications (Must have)

Job Description:
Expertise in using monitoring tools (SCOM & SolarWinds) to oversee server and network performance.
Delivering Level 2 support for server and network-related issues.
Take ownership of critical incidents, ensuring timely and effective resolution.
Participate in Major Incident Management (MIM) calls as and when required.
Analyze and prioritize alerts based on severity and impact.
Work closely with Subject Matter Experts (SMEs) from various IT teams to resolve complex issues.
Server management and support for Hyper-V & VM-Ware, which includes server checkpoint creation and deletion, addition of RAM and CPU, and the integration of recent data drives.
Join cooperative calls with other engineering teams to support and facilitate network and firewall changes.
Work with vendors for timely replacement of server hardware components.
Identify and resolve common OS problems, escalating complex issues to higher-level support when required.




Monitor and manage the health of the physical server estate.
Level 1 support for cloud platforms (Azure & AWS), including software troubleshooting and installation.
Participate in scheduled maintenance activities and provide support during planned outages.
Escalation for critical issues through the On-call Process.
Communicate effectively with internal teams and external vendors to resolve issues.
Perform patching for Hyper-V hosts on physical servers and manage the migration of virtual machines (VMs) from the host.
Create baselines following the release of Microsoft patches to ensure systems are up-to-date and secure.
Conduct patching of management hosts with minimal downtime, particularly focusing on System Center Virtual Machine Manager (SCVMM).

Technical Certifications (Must have)
ITIL V3 or V4 Foundation
CompTIA Network+
Cisco Certified Network Associate (CCNA)
Certified in core technologies such as Microsoft e.g. MCSA

Technical Certifications (Positive to have)
Microsoft Certified Systems Engineer (Hyper -V)
AZ 900 Azure Fundamentals
AI 900 – Azure AI fundamentals
Knowledge on ServiceNow

📌 Ioc Analyst Hyderabad
🏢 Cloudxtreme
📍 Hyderabad