Hiring: Customer Service Professionals

Were looking for specialists with 2+ years of experience in Customer Service to join a leading global financial services organization

Locations: Pune

Key Requirements

International Voice Process / Customer Service

Location: Pune
Experience: 2+ Years

Key Responsibilities
Handle inbound customer calls from international customers.
Understand customer queries and provide accurate and timely resolutions.
Deliver excellent customer service while maintaining a high level of professionalism and empathy.
Follow defined processes, policies, risk controls, and data privacy guidelines.
Manage multiple applications and digital tools while interacting with customers.
Handle back-to-back calls effectively in a high-volume contact centre environment.
Identify customer needs and ensure appropriate resolution or escalation where required.
Maintain quality, productivity, compliance, and customer experience standards.
Adapt quickly to changes in processes, systems,



and business requirements.

Candidate Eligibility
Minimum 2 years of experience in International Voice Process / International Customer Service.
Candidates with experience in International BPO / Contact Centre / Customer Support will be preferred.
Excellent English communication skills verbal and written.
Robust customer-handling and problem-solving skills.
Customer-centric approach with good empathy and emotional intelligence.
Comfortable working with multiple systems/applications simultaneously.
Ability to work in a fast-paced, high-volume voice process.
Willingness to work in rotational shifts and rotational week-offs.
Solid understanding of data privacy, risk management, and information security.
Stable employment history and willingness to build a long-term career in customer service/contact centre operations.

📌 Walk In International Voice Process Executive Pune
🏢 3across
📍 Pune