Job Description Company Description
n
n GETSETFIT is a health and wellness company helping people build healthier lifestyles through fitness, nutrition, and personalized support by building a virtual fitness community globally
n
n Customer Support Specialist
n Onsite · Malad, Mumbai · Full time
n Upto ₹40K
n
n Immediate Joiner Preferred
n
n About the Role
nWe’re looking for a friendly, proactive, and solution-oriented Customer Support Specialist to be the first point of contact for our existing members.
nYou’ll interact with customers primarily through WhatsApp, app chat, Instagram, and community groups , helping them with questions, concerns, and day-to-day support.
n Key Responsibilities
n
n
Respond to customer queries through WhatsApp, chat, Instagram, and community groups.n
Understand customer concerns and provide explicit, timely solutions.n
Assist members with program, app, workout, nutrition, and account-related queries.n
Coordinate with internal teams to resolve customer issues.n




Follow up on unresolved concerns until closure.n
Proactively check in with customers and identify potential issues.n
Maintain a positive and supportive customer experience.n
Collect customer feedback and share recurring issues with the relevant teams.n
Help improve customer engagement, satisfaction, and retention.n

n We're Looking For
n
n
1–3 years of experience in customer support, customer service, customer experience, or chat support .n
Excellent written English and robust communication skills.n
Patient, empathetic, and solution-oriented.n
Good problem-solving and interpersonal skills.n
Comfortable handling multiple customer conversations simultaneously.n
Ability to remain calm and skilled while handling complaints.n
Proactive attitude with strong ownership and follow-through.n
Genuine interest in fitness, nutrition, and wellness.n
BYOD (Bring Your Own Device) policy.n

n
n If you enjoy helping peopl

📌 Customer Service Specialist Mumbai
🏢 GETSETFIT
📍 Mumbai