Job Description Telesales Executive Admissions

Department: Admissions
Function: Telesales / Lead Management
Employment Type: Full-Time
Location: Powai

Role Overview

We are looking for a Telesales Executive – Admissions who will be responsible for managing admission enquiries entirely through telephonic calls and digital follow-ups.

The role will focus on contacting prospective parents/students, providing relevant admission information, managing leads, conducting regular follow-ups, and converting enquiries into applications and admissions.

This is a calling-based role and does not involve physical/face-to-face interaction with parents.

Key Responsibilities:
Handle inbound and outbound calls for admission enquiries.
Contact leads generated through various online and offline sources.
Provide accurate information regarding courses/programs, admission process, eligibility, fee structure and other relevant details over calls.
Understand the requirements of prospective parents/students through telephonic conversations.
Conduct regular and structured follow-ups with interested leads.
Convert enquiries into applications and confirmed admissions.
Manage the complete lead journey from initial call to admission closure.
Achieve defined daily/monthly calling,



conversion and admission targets.
Re-engage cold, inactive and pending leads to improve conversions.
Handle queries and objections effectively over calls.
Maintain accurate call notes, lead status and follow-up schedules in the CRM.
Ensure timely follow-up on every assigned lead and minimize lead leakage.
Coordinate internally with the Admissions team for any documentation or admission-related requirements.
Maintain skilled communication and provide a positive experience throughout the telephonic admission process.

Candidate Profile
Graduate in any discipline.
1–4 years of experience in telesales, telecalling, inside sales, education sales or admission calling.
Robust verbal communication and convincing skills.
Excellent follow-up and objection-handling ability.
Comfortable making a high volume of calls on a daily basis.
Target-oriented with a robust focus on conversion and closure.

Key Skills for Naukri

Telesales | Telecalling | Admissions | Admission Counselling | Inside Sales | Lead Management | Lead Conversion | Outbound Calling | Inbound Calling | Education Sales | CRM | Admission Closure | Customer Calling

📌 Presales Consultant Mumbai
🏢 Gems Education Holdco
📍 Mumbai