Key Responsibilities Communications Strategy, Planning & Content - Develop, manage and deliver structured communication strategies and plans aligned to program milestones, deployment waves and Central CMO standards. - Translate complex program, process and technology information into clear, practical and audience-specific messages. - Design, manage and deliver multi-channel communication campaigns for diverse stakeholder groups across a complex, matrixed environment. - Draft, package and schedule recurring program and end-user communications across agreed channels (email, intranet/SharePoint, Teams, Viva Engage). Change Agent / Champion Network - Coordinate and support tower-specific change agent network activities across the program. - Develop and distribute pre- and post-meeting content; facilitate change agent network sessions and maintain the network roster. - Keep change agents informed, equipped and engaged so they can cascade key messages into their teams. Stakeholder Engagement & Change Enablement - Partner with program leadership, HR, business leaders, SMEs,
implementation partners and change champions to ensure integrated communication delivery. - Support leader- and manager-facing materials (talking points, briefings) to enable cascade and visible sponsorship. - Enable stakeholder readiness so impacted groups understand the change and are prepared to adopt recent ways of working. Engagement & Readiness Tracking - Track stakeholder engagement, sentiment and participation; support engagement and readiness scorecard inputs. - Surface adoption risks and readiness gaps early and coordinate follow-up with Change Leads and the Central CMO. - Provide reinforcement and sustainment support around key milestones and deployment waves. Required Skills & Experience - Solid grounding in organizational change management (OCM) principles, change networks and stakeholder engagement. - Strong communications craft — writing, packaging and channel management for