HCLTech is Hiring for Sr. Quality Team Lead || US Healthcare || Chennai Location
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Work Location: ELCOT Shollingnallur, Chennai
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Designation: Sr. Quality Team Leader (US Healthcare)
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Experience: 6 - 9 years (Team Handling Experience is a must)
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Shift: US Shift Timings
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JOB SUMMARY
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This position is responsible for day-to-day management of the staff in support of (HCL Client’s) healthcare business operations overseeing all Quality related activities. In addition, this position is responsible for identifying, recommending, and implementing process & system solutions with a focus on a excellent customer experience and a cost-effective, high-performing operation.
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Roles and Responsibilities
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Manage day-to-day Quality operations and directs the team responsible for Quality control activities
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Manage and meet performance targets for Accuracy, Client SLA, quality scores, value add’s and customer satisfaction
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Ensure quality and efficiency measures are met within the team and in accordance with service level agreements
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Use business tools and Healthcare RCM knowledge to identify problem areas and document business requirements
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Establish and maintain effective work procedures
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Review and ensure process follow internal policy requirements and external regulations.
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Coordinate, participate, and/or manage multiple projects assigned by senior management
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Interface and coordinate with various stakeholders
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Mentor the Green/Yellow belt projects and drive continues improvements
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Be a single point of contact for Quality errors and plot action plans to improve performance
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ISO preparations and understanding of ISO requirements for Audit readiness
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Positive understanding of Quality principles & QC tools and apply as need arises.
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EDUCATION/EXPERIENCE
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Bachelor’s degree in any stream (may substitute two years of relevant experience per one year of required e
📌 Hcltech Immediate Hiring For Sr Quality Team Lead Us Healthcare Chennai Location Madurai
🏢 HCLTech
📍 Madurai
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