Role
Overview
The
Tech Relationship Manager (TRM) is responsible for end‑to‑end technical delivery,
production stability, and performance management of NPCI payment products
across assigned banking partners. The role blends technology, operations,
business analysis, project management, and client relationship management,
ensuring seamless onboarding, certification, production rollout, and continuous
system optimization. The Tech RM serves as the single point of technical
ownership for partner banks and plays a critical role in driving technology
projects, ensuring regulatory compliance, maintaining platform resilience, and
supporting the growth and stability of multiple NPCI products.
Key
Roles & Responsibilities
1.
End‑to‑End Project & Technical
Delivery
- Own the full lifecycle of
bank integrations: onboarding, certification, production rollout, and post‑production validation.
- Drive requirement
understanding and alignment through TSDs, BRDs, FRDs, and Operational
Circulars.
- Lead technical discussions
with bank teams and ensure solution design alignment.
- Manage UAT, pre‑production readiness,
internal sanity testing, and rollout planning (CUG → Full scale).
- Track dependencies, risks,
timelines, and milestones using structured project plans and trackers.
- Coordinate closely with
internal Product, Technology, Operations, Network, and Certification teams to
ensure smooth delivery.
2.
Client & Relationship Management
- Act as the primary
technical interface for partner banks across all NPCI products.
- Build and manage robust
relationships with bank IT, operations, and senior stakeholders.
- Drive daily coordination
and project execution with Bank Technology teams, TSPs, and ASPs.
- Conduct structured monthly
performance and governance reviews covering projects, stability, and growth
3.
Production Stability, Performance & Incident Management
- Monitor transaction
performance, error codes, and decline trends (TD / BD metrics).
- Ensure adherence to NPCI
per
📌 Senior Associate Tech (Mumbai)
🏢 NPCI
📍 Mumbai