Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

Essential Job Functions and Accountabilities:
- Advanced Degree (MBA preferred in Operations/Supply Chain) or
Bachelor’s degree with 5 to 7 years of experience in Order Management, Customer Service, Demand Planning, Supply Planning and Procurement

Order Management and Customer Service:
- Support and execute overall process of customer service & related interfaces with customers including quote processing and order processing, understand customer requirement & expectations and drive fulfilment.
- Ensure timely Order Booking in SAP based on customer orders getting registered through various sources like, Web Portal, ESKER and Manual PO’s
- Ensure the ‘customer PO to Order Booking’ SLA is met
- Proactively communicate order status, shipment milestones, and any risks, providing solutions before issues impact the customer.
- Ensure error-free documentation and timely shipment execution to create a hassle-free customer experience.
- Exercise necessary controls w.r.t. backorder hygiene,



order completeness, customer promise date, pricing / taxation / related checks etc. Validate/ plug inputs and resolve discrepancies (internal/ external stakeholders) and 100% adherence to Audit related Order Management guidelines
- CAS: CAS (Customer Allegiance Score): Consistently monitoring and achieving CAS Score on monthly basis and devising plans to improve target scores with Projects and actions.

Demand Planning:
- Generate monthly and quarterly forecast post discussion with commercial team on consensus forecasting numbers.
- Responsible to define MTS and MTO product classification to achieve right inventory as per the AOP
- Responsible to drive SIOP process which includes sales, factory, and product management team to align entire demand and supply and generate the consensus forecast.
- Responsible for close coordination with other procurement planners in terms of sharing the forecast and issue resolu

📌 Deputy Manager (Mumbai)
🏢 Thermo Fisher Scientific
📍 Mumbai