Job Summary /n We are hiring Customer Support Executives for an International Chat – E-commerce Seller Support process. Candidates with prior experience in International Voice & Chat processes are preferred, especially those with experience in e-commerce/seller support. /n Key Responsibilities /n /n
Handle seller queries through international chat support.

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Assist e-commerce sellers with account, order, payment, listing, and platform-related concerns.

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Identify issues, troubleshoot effectively, and provide timely resolutions.

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Maintain professional and customer-focused communication.

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Meet defined quality, productivity, and process SLAs.

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Accurately document customer interactions and resolutions.

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Escalate complex or unresolved issues to the appropriate teams.

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Ensure a high level of customer satisfaction and service quality.

/n /n Eligibility & Requirements /n /n




Minimum 1 year of experience in an International Voice & Chat Process.

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Experience in e-commerce processes is preferred.

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Seller Support experience is mandatory.

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Candidates from any industry/domain with relevant seller support experience can apply.

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Excellent written and verbal English communication skills.

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Strong customer service and problem-solving skills.

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Comfortable working in rotational shifts.

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Willingness to work from office in Pune.

/n /n Why Join Us? /n /n
Opportunity to work on an international e-commerce process.

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Exposure to a global seller-support workplace.

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Company-provided cab facility.

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Growth prospects within the customer support domain.

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In-house trainings provided by the skilled

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📌 Customer Support Seller Support Chat Process Pune
🏢 PineQ Lab Technology
📍 Pune