Responsibilities /n /n
Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless

/n
equipment for availability and performance.

/n
Server monitoring: Track server health, CPU/memory utilization, and

/n
escalate hardware/software alerts.

/n
Ticket handling: Follow SOPs for incident logging, categorization, and

/n
resolution; update tickets with accurate status.

/n
Escalation management: Escalate unresolved issues to L2/L3 teams per

/n
defined SLA timelines.

/n
ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,

/n
and update stakeholders.

/n
Vendor coordination: Liaise with hardware/software vendors for RMA,

/n
patching, and support cases.

/n
SOP compliance: Ensure all actions are aligned with documented SOPs and

/n
governance standards.

/n /n Skills & Qualifications /n /n
Basic knowledge of network devices (switches, routers, firewalls) and server

/n
monitoring tools.

/n
Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).

/n
Solid communication skills for ISP/vendor coordination.

/n
Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.

/n

📌 Noc Monitoring Tiruchirappalli
🏢 Neurealm
📍 Tiruchirappalli