Job Description

Responsibilities

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Network monitoring: Monitor LAN/WAN links, routers, firewalls, and wireless
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equipment for availability and performance.
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Server monitoring: Track server health, CPU/memory utilization, and
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escalate hardware/software alerts.
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Ticket handling: Follow SOPs for incident logging, categorization, and
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resolution; update tickets with accurate status.
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Escalation management: Escalate unresolved issues to L2/L3 teams per
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defined SLA timelines.
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ISP coordination: Engage ISPs for WAN/internet link issues, track resolution,
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and update stakeholders.
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Vendor coordination: Liaise with hardware/software vendors for RMA,
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patching, and support cases.
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SOP compliance: Ensure all actions are aligned with documented SOPs and
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governance standards.
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Skills & Qualifications

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Basic knowledge of network devices (switches, routers, firewalls) and server
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monitoring tools.
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Familiarity with ticketing systems (ServiceNow, Remedy, Jira, etc.).
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Robust communication skills for ISP/vendor coordination.
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Certifications preferred: CompTIA Network+, CCNA (entry-level), or equivalent.
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📌 Noc Monitoring Tamil Nadu (India)
🏢 Neurealm
📍 India