Job DescriptionWe're Hiring: CRM Executive – Real Estate
NLocation: Diplomats Group Head Office, Gurugram
NEmployment Type: Full time
NProjects: Ongoing Real Estate Developments
NDiplomats Group is looking for a professional and customer-focused CRM Executive to manage customer relationships and post-sales coordination for its ongoing real estate projects.
NThe ideal candidate should have excellent communication and organisational skills and be comfortable coordinating with customers, internal departments, banks and project-site teams.
NKey Roles & Responsibilities
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- Serve as the primary point of contact for customers after booking and throughout the customer lifecycle. N
- Welcome new customers and explain payment schedules, documentation requirements, construction-linked plans and important project processes. N
- Maintain accurate customer, unit, booking, payment and communication records in the CRM system. N
- Prepare and issue welcome letters, payment reminders, demand letters, receipts, account statements and other customer correspondence. N




- Follow up with customers for instalments and outstanding payments while maintaining professional relationships. N
- Coordinate with the accounts team to reconcile customer payments, resolve payment discrepancies and update customer ledgers. N
- Assist customers with home-loan documentation and coordinate with banks and financial institutions when required. N
- Collect, verify and maintain booking forms, KYC documents, agreements and other customer records. N
- Coordinate agreements, allotment documentation, registration and related formalities with the sales, accounts and legal teams. N
- Provide customers with approved updates on construction progress, payment milestones, possession schedules and project developments. N
- Respond promptly to customer enquiries received through calls, emails, messages and in-person meetings. N
- Record customer requests, complaints and service issues, coord

📌 Hiring: Customer Relationship Management Executive (India)
🏢 Diplomats Group India
📍 India