Role: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination /n Experience: 1–4 years /n Location: Mumbai – Bandra / Goregaon preferred /n Work Pattern: 50% Office / 50% Field /n Travel: Required /n Reports to: Assistant/Deputy Manager / Senior Management /n Role Purpose /n Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers.

Excellent

English, email-writing and follow-up skills are required. /n Key Responsibilities /n /n
Handle customer enquiries, complaints and resolutions.

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Maintain customer-service records and escalate issues.

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Draft customer, vendor and supplier correspondence.

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Prepare internal updates and reports.

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Maintain operational trackers and deadlines.

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Coordinate with India-based and international stakeholders.

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Obtain quotations and compare proposals.

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Track samples, specifications, approvals, orders and deliveries.

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Follow up on delays and escalate quality, pricing or delivery issues.

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Visit vendors and suppliers when required.

/n /n Essential Skills /n /n
Excellent spoken and written English.

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Robust skilled email-writing and customer-service skills.

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Excellent coordination and follow-up.

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Excel / Google Sheets knowledge.

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Attention to detail and telephone etiquette.

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Vendor communication and problem-solving skills.

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Ability to multitask, work under pressure and travel as required.

/n /n Preferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience. /n Work Style /n Candidates should be: /n /n
Proactive, organised and ownership-driven.

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Solid communicators with excellent follow-up.

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Comfortable with changing priorities and cross-functional work.

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Professional, reliable and detail-oriented.

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Willing to take responsibility beyond a narrow .

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📌 Senior Executive Customer Support And Operations Mumbai (India)
🏢 HR Yaar
📍 India