About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform empowering 210,000+ businesses, including leading brands like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco, Wipro, Asian Paints, India Today Group, Skullcandy, Vivo, PhysicsWallah, and Cosco, to grow their revenues via WhatsApp.

~Trusted by top brands like Delhi Transport Corporation, Vivo, PhysicsWallah & more

~ Work with a dynamic, quick-growing team passionate about customer success

Gain hands-on experience in building and optimizing support systems and processes

Customer Interactio n: Manage customer inquiries across phone, email, live chat, and social media

Product Assistance : Provide accurate product/service information, handle complaints, process orders, and manage returns

Customer Record s: Maintain detailed, accurate records of all interactions in CRM/support tools

Performance Goal s:



Collaborate with the support team to achieve and exceed KPIs/SLAs

Feedback Analysi s: Collect and analyze customer feedback, working with product and tech teams to improve user experience

Process Improvemen t: Contribute to the creation and refinement of support processes, tools, and workflows

1+ ye ars of experience in customer support or a related rol e (B2B SaaS experience preferred)

~ Proficiency in support platforms (e.g ., Zendesk, Freshdesk, LiveC hat) and CRM tools

~ Empathetic, solution-oriented, and passionate about delivering excellent customer experiences.

Opportunity to lead impactful projects and shape customer experiences i n a scaling sta r tup

Directly contribute to the success of brands generating a large share of revenues via AiSensy

📌 Customer Services Team Leader (Gurugram)
🏢 AiSensy
📍 Gurugram