Job Description

Role: Executive / Senior Executive - Customer Service, Operations and Vendor Coordination

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Experience: 1–4 years

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Location: Mumbai – Bandra / Goregaon preferred

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Work Pattern: 50% Office / 50% Field

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Travel: Required

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Reports to: Assistant/Deputy Manager / Senior Management

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Role Purpose

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Support customer communication, daily operations and coordination with vendors, manufacturers and suppliers. Excellent English, email-writing and follow-up skills are required.

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Key Responsibilities

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Handle customer enquiries, complaints and resolutions.
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Maintain customer-service records and escalate issues.
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Draft customer, vendor and supplier correspondence.
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Prepare internal updates and reports.
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Maintain operational trackers and deadlines.
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Coordinate with India-based and international stakeholders.
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Obtain quotations and compare proposals.
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Track samples, specifications, approvals, orders and deliveries.
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Follow up on delays and escalate quality, pricing or delivery issues.
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Visit vendors and suppliers when required.
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Essential Skills

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Excellent spoken and written English.
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Robust qualified email-writing and customer-service skills.
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Excellent coordination and follow-up.
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Excel / Google Sheets knowledge.
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Attention to detail and telephone etiquette.
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Vendor communication and problem-solving skills.
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Ability to multitask, work under pressure and travel as required.
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Preferred: Customer support, operations, procurement, F&B;, hospitality, logistics, e-commerce or D2C experience.

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Work Style

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Candidates should be:

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Proactive, organised and ownership-driven.
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Robust communicators with excellent follow-up.
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Comfortable with changing priorities and cross-functional work.
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Professional, reliable and detail-oriented.
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Willing to take responsibility beyond a narrow job description.
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📌 Senior Executive Customer Support And Operations Mumbai (India)
🏢 HR Yaar
📍 India